Terms and Conditions

These Terms and Conditions form a legally binding agreement between you and Crypto Recovery Agency, operated by [INSERT REGISTERED LEGAL BUSINESS NAME].

By accessing this website, submitting a contact form, requesting a case review, reporting a crypto scam, submitting evidence or purchasing an agreed service, you confirm that:

• You have read and understood these Terms.
• You agree to be bound by these Terms.
• You have read our Privacy Policy .
• The information you provide is accurate to the best of your knowledge.

If you do not agree to these Terms, do not use the website or submit information through our forms.

You may use the website and submit a case only if you are legally able to enter into an agreement in your jurisdiction.

By using our services, you represent that:

• You are at least 18 years old, or the legal age of majority where you live.
• You are acting for yourself or have proper authority to act for another person or entity.
• The cryptocurrency, wallet, account or evidence involved is connected to a lawful interest.
• Your use of the services does not violate any law, court order or contractual obligation.

If you are submitting information for another person, business or organization, you confirm that you have permission to do so.

Depending on the facts of a case and the terms of any separate engagement, our services may include:

• Initial cryptocurrency incident review.
• Review of public wallet addresses and transaction hashes.
• Blockchain transaction-flow analysis.
• Organization of submitted evidence and transaction records.
• Identification of publicly visible transaction destinations.
• Preparation of summaries, findings or case reports.
• Guidance regarding possible reporting or escalation channels.
• Support when communicating with relevant exchanges, wallet providers or professionals, where agreed.

The precise service, deliverables, timeline and fee will depend on the individual matter and should be documented separately.

You acknowledge that cryptocurrency recovery is uncertain and depends on factors outside our control.

We do not guarantee that:

• Lost or stolen cryptocurrency will be located.
• Funds will be frozen, seized or returned.
• A wallet owner or suspected party will be identified.
• An exchange, bank, wallet provider or authority will cooperate.
• A transaction can be reversed or cancelled.
• A legal, regulatory or law-enforcement action will be opened.
• Any investigation will lead to a particular outcome.

A service fee may compensate for time, analysis, expertise, research, evidence organization and reporting. It is not payment for a guaranteed recovery result.

You are responsible for providing complete, accurate and lawful information.

You agree to:

• Provide accurate transaction hashes, wallet addresses, dates and amounts.
• Explain the incident honestly and completely.
• Preserve original screenshots, messages, receipts and documents.
• Inform us promptly if submitted information is incorrect or incomplete.
• Respond reasonably to requests for clarification.
• Keep your own copies of all evidence and communications.
• Use only official contact information published on our website.
• Comply with applicable laws and third-party platform rules.

We may be unable to assess a case if information is missing, inaccurate, altered, misleading or submitted without proper authority.

We do not require custody or control of your cryptocurrency wallet for an initial public blockchain review.

You must never send us:

• A seed phrase or recovery phrase.
• A private key.
• A wallet password.
• An exchange or email password.
• A PIN or two-factor authentication code.
• A remote-access credential.

You remain solely responsible for securing your wallets, devices, emails, exchange accounts and passwords. If you believe an account is compromised, contact the appropriate official provider promptly.

The initial case-review form may be offered without charge. A free review does not require us to accept a case or perform a full investigation.

Before paid work begins, the applicable service terms should state:

• The agreed scope of work.
• The fee or billing method.
• The payment schedule.
• Any applicable deposit.
• The expected deliverables.
• Any separately chargeable third-party cost.

We will not ask you to send cryptocurrency to unlock funds supposedly already recovered. Verify every invoice and payment instruction using official contact details.

Refund eligibility depends on the service purchased, work already completed and any separate written agreement.

Unless a separate agreement states otherwise:

• You may request cancellation before work begins.
• Fees for completed work are not refundable.
• Fees for partially completed work may be retained in proportion to the work performed.
• Approved third-party expenses are not refundable once incurred.
• Failure to obtain a desired recovery outcome does not by itself create a right to a refund.

Blockchain analysis may rely on public transaction records, blockchain explorers, analytics tools, information supplied by you and other available sources.

Results may be limited by:

• Privacy-focused cryptocurrencies or protocols.
• Mixers, bridges, swaps and decentralized exchanges.
• Cross-chain transfers.
• Incorrectly labelled addresses.
• Incomplete exchange records.
• Deleted or inaccessible communications.
• False information supplied by third parties.
• Limited access to private account records.
• Changes in blockchain tools, platforms and data.

Wallet attribution is not always conclusive. A wallet address may be associated with a service, organization or cluster without proving which individual controlled it at a particular time.

We do not control exchanges, banks, wallet providers, payment services, courts, regulators or law-enforcement agencies.

We cannot guarantee that any third party will:

• Respond to a report or request.
• Freeze an account or wallet.
• Preserve transaction records.
• Disclose customer information.
• Commence an investigation.
• Return any funds.

You may need to obtain independent legal advice or contact a relevant authority directly. Unless specifically agreed in writing, we do not act as your lawyer, law-enforcement representative or authorized government agent.

You may not use the website or services:

• For fraud, deception, harassment or unlawful surveillance.
• To identify or target a person without a lawful basis.
• To recover assets in which you have no lawful interest.
• To submit stolen, falsified or altered evidence.
• To impersonate another person or organization.
• To introduce malware, malicious code or harmful files.
• To interfere with website security or availability.
• To scrape, copy or reproduce protected content without authorization.
• To violate sanctions, anti-money-laundering, anti-fraud or other applicable laws.

We may reject a submission, suspend access or report suspected unlawful activity where reasonably necessary.

You retain ownership of information and evidence you lawfully own.

By submitting content, you grant us a limited, non-exclusive right to store, review, reproduce, organize and use that content as reasonably necessary to:

• Review your inquiry or case.
• Provide agreed services.
• Communicate with you.
• Maintain appropriate business and security records.
• Comply with legal obligations.

You represent that you have the right to submit the information and that doing so does not unlawfully infringe another person’s privacy, confidentiality or intellectual-property rights.

Our handling of personal information is also governed by the Privacy Policy .

Unless otherwise stated, the website and its original text, graphics, branding, icons, layouts, reports, templates, software and other materials are owned by or licensed to Crypto Recovery Agency.

You may view and use the website for personal, lawful and non-commercial purposes connected to your inquiry.

You may not, without written permission:

• Republish substantial website content.
• Sell, sublicense or commercially exploit our materials.
• Remove copyright or ownership notices.
• Use our brand in a way that suggests an unauthorized partnership or endorsement.
• Copy or modify reports provided to another client.

The website may link to exchanges, blockchain explorers, wallet providers, reporting portals, government websites and other third-party services.

We do not control and are not responsible for:

• Third-party availability or accuracy.
• Third-party privacy and security practices.
• Account restrictions or platform decisions.
• Transactions you conduct with a third party.
• Losses caused by external websites, software or services.

Use third-party services at your own risk and verify that you are visiting the genuine official website.

To the maximum extent permitted by law, the website and general website information are provided on an “as is” and “as available” basis.

We do not warrant that:

• The website will always be available or free from errors.
• All third-party blockchain data is complete, current or accurate.
• Every case can be investigated.
• Every wallet can be attributed to a person.
• Website information is suitable for every individual circumstance.

No legal advice

Unless a qualified attorney is separately engaged, our website and services do not constitute legal advice or legal representation.

No financial or investment advice

We do not provide investment, tax, accounting or financial advice through general website content.

No law-enforcement authority

We are not a police department, court, regulator or government agency and cannot exercise government powers.

To the maximum extent permitted by applicable law, Crypto Recovery Agency and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from or related to:

• Use of or inability to use the website.
• Loss of cryptocurrency or digital assets.
• A decision made by an exchange, bank, authority or other third party.
• Unauthorized access to a wallet or account not caused by our breach of applicable obligations.
• Inaccurate, incomplete or fraudulent information supplied by you or another person.
• Third-party websites, software or services.
• Loss of profits, revenue, opportunity, data, goodwill or anticipated savings.

Where liability cannot legally be excluded, our aggregate liability arising from a paid service will not exceed [INSERT APPROPRIATE LIABILITY CAP], except where a different limit is required by law or agreed in writing.

To the extent permitted by law, you agree to indemnify and hold harmless Crypto Recovery Agency, its owners, employees, contractors and service providers from claims, losses, liabilities, costs and expenses arising from:

• Your unlawful use of the website or services.
• Your breach of these Terms.
• Information or evidence submitted without proper authority.
• Your infringement of another person’s rights.
• Fraudulent, misleading or materially inaccurate information you provide.

This section does not require indemnification for liability caused solely by our conduct where such indemnification is prohibited by law.

We may reject, suspend or terminate access to the website or a service where reasonably necessary, including when:

• Information appears fraudulent or misleading.
• A request may involve unlawful conduct.
• You misuse or threaten our systems, team or service providers.
• Required fees remain unpaid.
• Continuing the service may create a legal, ethical or security risk.
• The matter falls outside our capabilities or agreed scope.

Upon termination, outstanding payment obligations and terms that by their nature should survive will continue to apply.

These Terms are governed by the laws of [INSERT U.S. STATE], without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise.

The courts located in [INSERT COUNTY AND STATE] will have jurisdiction, subject to any valid arbitration or dispute-resolution provision stated below.

Informal resolution

Before filing a formal claim, you agree to contact us and provide a reasonable opportunity to resolve the dispute informally.

Send written notice to legal@cryptorecoveryagency.org and include:

• Your name and contact information.
• The relevant case or invoice reference.
• A description of the issue.
• The resolution requested.

Arbitration option

Do not publish both options as final terms. Select and finalize the appropriate method.

We may revise these Terms to reflect changes in our services, technology, legal obligations or business practices.

The updated Terms will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website, email or another reasonable method.

Continued use of the website after the effective date of updated Terms constitutes acceptance where permitted by law.

Changes will not retroactively alter an existing signed service agreement unless the parties agree in writing or applicable law permits the change.

Contact us with questions concerning these Terms and Conditions.