Crypto Recovery Frequently Asked Questions

Cryptocurrency recovery is the process of examining a digital-asset incident, tracing visible blockchain transactions, organizing evidence and identifying reasonable reporting, escalation or legal options.

It does not mean that a confirmed blockchain transaction can simply be cancelled or reversed.

The process generally begins with a confidential case submission. The available transaction details and supporting evidence are reviewed to determine whether meaningful analysis is possible.

• Initial case assessment
• Review of transaction hashes and public wallet addresses
• Blockchain transaction tracing
• Evidence organization
• Findings and next-step guidance

Cases may involve Bitcoin, Ethereum, USDT, XRP, BNB, Solana, Litecoin and other digital assets. Whether useful analysis is possible depends on the network, transaction history and available evidence.

The timeline depends on the number of transactions, blockchains, wallets, exchanges and organizations involved. A simple incident may be reviewed more quickly than a case involving multiple networks or extensive documentation.

• Stop sending additional money or cryptocurrency.
• Secure your wallet, email and exchange accounts.
• Change compromised passwords and enable two-factor authentication.
• Preserve transaction records, screenshots and communications.
• Contact the exchange, wallet provider or financial institution involved.

Reports may involve fraudulent investment platforms, fake exchanges, phishing attacks, wallet theft, impersonation, romance scams, mining scams, DeFi scams, malicious tokens and unauthorized blockchain transactions.

Be extremely cautious. Requests for an additional cryptocurrency payment, tax, insurance charge, validation deposit or wallet-unlocking fee are common signs of a follow-up recovery scam.

Verify any request independently before making another payment.

• Transaction hashes or transaction IDs
• Public sending and receiving wallet addresses
• Cryptocurrency and blockchain network
• Dates, amounts and platform details
• Screenshots, receipts, emails and relevant messages
• A clear summary of what happened

A transaction hash, sometimes called a transaction ID or TXID, is a unique identifier assigned to a blockchain transaction.

It may be found in your wallet history, exchange withdrawal record, payment receipt or blockchain explorer.

Yes. Multiple supported files can be submitted when the form and server handler permit them. Label each file clearly and remove unrelated personal data before uploading.

Keep the original files in a secure location and submit copies whenever possible.

No. Never provide a wallet seed phrase, private key, wallet password, exchange password, PIN or authentication code.

Public wallet addresses and transaction hashes are normally sufficient for an initial blockchain review.

Stop interacting with suspicious websites or applications. Review recent wallet activity and consider securing remaining assets using a new wallet created on a trusted device.

Also review token approvals, change relevant passwords and contact the official wallet or exchange support service when appropriate.

• Guaranteed recovery claims
• Requests for your private key or recovery phrase
• Pressure to make an immediate cryptocurrency payment
• Claims that funds are already recovered but require an unlock fee
• Requests to install remote-access software

The initial case review is presented as free. Its purpose is to understand the incident and determine whether the available information may support further work.

Any later service, scope and applicable cost should be explained before paid work begins.

No. Cryptocurrency recovery cannot be guaranteed. Outcomes depend on the fund destination, available evidence, transaction trail, third-party cooperation, applicable law and other case-specific factors.

Confirmed blockchain transactions generally cannot be directly reversed. Recovery efforts instead focus on tracing visible fund movement, identifying involved services and organizing evidence for appropriate action.

The available information is assessed and you may receive a request for clarification, an explanation of the possible investigation scope or guidance about reasonable next steps.

Depending on the incident, it may be appropriate to contact the exchange, wallet provider, bank, payment service, legal professional or relevant authority.

Use official contact channels and keep copies of all reports and reference numbers.